This document provides answers to frequently asked questions about the store portal functionality.
FAQ 1: My customer has a Synchrony account but when I search the portal doesn’t show it.
ANSWER: Your customer application may have been submitted outside of the store portal so you need to do a Synchrony lookup in the store portal or the payment portal.
FAQ 2: Why do I have to select to Stay In & Continue OR Logout & Continue
ANSWER: This is a security feature.
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