IT:Support

IT:Support

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Latest activity by IT:Support
IT:Support created an article,
How to reset progressive password account ?
Step 1: Double-click the Daniel’s Portal icon located on your desktop.     Step 2: Click on login to the progressive portal.   Step 3: Type your store email in the email textbox.     Ste...
  1. Store Support
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IT:Support created an article,
Credit And Debit Tender
Q:  For credit tenders do I need to see a customer’s ID  A: If the tender amount is $1,000 or more or the back of the card is not signed Q: Can I record the customer’s information? A: Yes, if you g...
  1. Store Operations
  2. Magix
IT:Support created an article,
STORE PORTAL FUNCTIONS FAQ
This document provides answers to frequently asked questions about the store portal functionality. FAQ 1:  My customer has a Synchrony account but when I search the portal doesn’t show it. ANSWER: ...
  1. Store Portal
  2. Trainings
IT:Support created an article,
APPLICATION ERRORS FAQ
This document provides answers to frequently asked questions about the store portal errors that associates may encounter. FAQ 1:  Why did I get a Progressive Reject AUTH Error? ANSWER:  Progressive...
  1. Store Portal
  2. Trainings
IT:Support created an article,
What is a Roll Printer (Credit Approval Printer/Model CT-S4000) and how to locate it.
 Introduction:   1. Every Daniels Retail Store has 1 Roll Printer (Credit Approval Printer)   2. This printer is installed on the Front Counter.  3. The device is powered by a single power source a...
  1. Store Support
  2. Get Started
IT:Support created an article,
What is a Store Workstation/PC/Desktop/POS and where to locate it.
 Introduction:  1. Every Daniels Retail Store has a minimum of 2 Store Workstations installed.  2. The maximum is 3 Store Workstations per store.  3. These Workstations also called as PC (personal ...
  1. Store Support
  2. Get Started
IT:Support created an article,
What is the Store Front Counter Switch and how to locate it.
   Introduction:   1. Every Daniels Retail Store has 1 Front Counter Switch.   2. This is a 16 port UN-managed Linksys Switch.   3. The equipment such as Workstations, Print Server/Roll Printer, MD...
  1. Store Support
  2. Get Started
IT:Support created an article,
What is a Print Server and how to locate it.
 Introduction:   1. Every Daniels Retail Store has 1 Print Server.  2. The device is powered by a single power source and connects to the rear end of the device.  3. The Print Server make the conne...
  1. Store Support
  2. Get Started
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